Problems With a Previously Placed Order

I have put together a short list of semi-common problems that our customers have run into and a solution for each. If you should still have problems, please contact us at MadScienceSupport.com

Q: I ordered, but where's my stuff?

A: If you're wondering this, something went wrong - After you pay, you are supposed to be sent directly to a download page by our payment processor. However, sometimes this doesn't happen for one reason or another and therefore we have implemented a backup plan which sends you an e-mail with download instructions as well.

Therefore, check your spam folder if you did not receive such an e-mail. If you are unable to locate that e-mail please contact our help desk at the link above.

Q: I tried to open the files, but some of them said they are 'corrupted'. Help!

A: This is actually a problem with two pieces of software, not the files, Acrobat Reader itself (especially on Windows XP machines) and sometimes, Anti-Virus software. Two solutions to try in this order: First, download Adobe Reader 6.0 from www.oldversion.com if that doesn't work, try re-downloading with your anti-virus software disabled. Finally, contact us if you are still having problems and we will help you get up and running.

Customer Support

Having problems with an order, downloading, whatever... No problem! If you need help - we're here for you.